After calling to receive a RMA (Return Merchandise Authorization) number and return address information, you will need to prepare your item for shipment. All returns must have a RMA number clearly marked on the outside of the packaging. Returns will not be accepted without an RMA number.
Pack the item to be returned securely in the original carton. On the outside of the box, write the RMA number and the appropriate address that was given to you by the customer service specialist. Make sure that the package is fully sealed before shipping. We ask that the item be shipped via UPS, DHL, FEDEX or insured parcel post. Using one of these methods will allow the package to be traced and also make the credit process go much quicker. We are not responsible for packages that are lost or damaged.
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